CONTACT US
Our Customer Service is available Monday to Friday, from 9:00 AM to 5:00 PM (CET/CEST). Our team aims to respond to all inquiries within 24 hours on business days.
ABOUT OUR COMPANY
The Second Cut is a trading name of Hoedeman Projects, registered in the Netherlands with an English-speaking support line
Company address: Maasdijk 6, 6624 KN, Heerewaarden, Netherlands
Chamber of Commerce (KvK): 42110123
VAT Number: NL005500847B86
Email: support@thesecondcut.co.uk
Phone number: +31 6 24169675
Customer Service: Our Customer Service is available Monday to Friday, from 9:00 AM to 5:00 PM (CET/CEST). Our team aims to respond to all inquiries within 24 hours on business days.
FREQUENTLY ASKED QUESTIONS
Do You Offer Free Shipping?
Yes! We offer free shipping on all orders. There are no additional shipping charges, so the price you see is the price you pay.
How Long Does Shipping Take?
At The Second Cut, efficiency is our top priority.
All orders placed before 11:00 PM (CET/CEST) are dispatched within 1-2 days Once shipped, delivery typically takes 6-8 business days.
Are The Dresses Lined Or Sheer?
Our dresses are made from premium fabrics with designs that provide a flawless fit. Most styles come fully lined for added coverage, but certain fabrics like chiffon or lace may have intentional sheer details for a more elegant and sultry look.
How Do I Return An Item?
If you accidentally ordered the wrong size or item, don’t worry — we’ve got you covered.
Email us at support@thesecondcut.co.uk and our team will guide you through the next steps.
How Quickly Do You Respond to Emails?
Our Customer Service is available Monday to Friday, from 9:00 AM to 5:00 PM (CET/CEST). Our team aims to respond to all inquiries within 24 hours on business days.